Shipping Policy

This Shipping Policy applies to orders placed through FlybyFly’s Australian website.

Dispatch Location

Orders are packed and dispatched from our warehouse on the Gold Coast, Queensland, Australia.

Order Processing Time

Orders are usually dispatched within 1–3 business days, Monday to Friday, excluding Queensland public holidays.

During busy periods, sales events, public holidays, or promotional periods, dispatch may take longer than usual.

If there is a significant delay with your order, we will contact you where appropriate.

Australian Shipping Rates

For Australian orders:

• Free standard shipping on orders over $200 AUD

• Standard shipping for orders under $200 AUD: $9.95 AUD

• Express shipping: $14.95 AUD

Shipping rates are shown at checkout before payment is completed.

Estimated Australian Delivery Timeframes

Estimated delivery timeframes within Australia after dispatch:

• Standard shipping: 3–7 business days

• Express shipping: 1–3 business days

Delivery timeframes are estimates only and may vary depending on your location, the delivery carrier, peak periods, regional or remote addresses, weather events, public holidays, operational delays, or other circumstances outside our reasonable control.

Regional, rural and remote areas may take longer.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

If you have not received your tracking email within 5 business days of placing your order, please contact Customer Care at:

hello@flybyfly.com.au

Delivery Address Responsibility

Orders are shipped to the delivery address entered at checkout.

Please check your delivery details carefully before placing your order. FlybyFly® is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated address information supplied by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal, or because it was unclaimed, we may refund the order minus shipping costs, or arrange re-dispatch at the customer’s cost.

Missing, Delayed or Marked-as-Delivered Parcels

If your parcel has not arrived within the expected timeframe, please check your tracking link first.

If your parcel appears delayed, missing, or incorrectly marked as delivered, please contact us with your order number so we can assist you.

Please report missing Australian orders within 30 days of dispatch so we can investigate with the delivery carrier.

We may need to open an investigation with the carrier before a replacement, refund or other resolution can be provided.

Damaged Parcels

Please inspect your order as soon as it arrives.

If your order arrives damaged, please contact us as soon as possible and include:

• your order number

• photos of the damaged item

• photos of the outer packaging

• photos of any damaged internal packaging

• photos of the shipping label, where possible

Please do not dispose of the item or packaging until we have had the opportunity to assess the issue, as this may be needed for a carrier claim or product assessment.

Authority to Leave and Safe Drop

If you give the delivery carrier authority to leave your parcel, or if the carrier leaves the parcel in a safe place under its delivery process, please ensure the delivery location is secure.

If tracking shows that an order has been delivered, we may need to investigate with the carrier before a replacement, refund or other resolution can be provided.

Optional Shipping Insurance or Package Protection

If shipping insurance or package protection is offered at checkout, it may provide additional protection for lost, stolen, damaged, or undelivered parcels, subject to the terms shown at checkout.

Any optional shipping insurance or package protection fee is separate from standard shipping charges.

Where shipping insurance or package protection is not selected, we will still assist with delivery issues where possible, but outcomes may depend on the carrier investigation and the circumstances of the delivery issue.

Nothing in this section limits any rights you may have under Australian Consumer Law.

International Shipping

This Shipping Policy is for orders placed through FlybyFly’s Australian website.

If international shipping is available at checkout, delivery costs, duties, taxes and estimated timeframes may vary by destination.

Customers are responsible for any customs duties, import taxes, brokerage fees or local charges unless stated otherwise at checkout.

For the clearest shipping information, please use the FlybyFly website for your region where available.

Contact Us

For shipping support, please contact:

Email: hello@flybyfly.com.au
Phone: 07 5500 0519
Hours: Monday to Friday, 9am–3pm AEST, excluding Queensland public holidays