Shipping Policy USA

Shipping Policy

This Shipping Policy applies to orders placed through FlybyFly’s United States website.

Dispatch Location

All orders are packed and dispatched from our warehouse on the Gold Coast, Queensland, Australia.

Order Processing Time

Orders are usually dispatched within 1–3 business days, Monday to Friday, excluding Queensland public holidays.

During busy periods, sales events, public holidays, or promotional periods, dispatch may take longer than usual.

If there is a significant delay with your order, we will contact you where required and provide available options, which may include waiting for the order, choosing an alternative item, or cancelling the order for a refund where applicable.

United States Shipping Rates

For United States orders:

  • Free standard shipping on orders over $200 USD

  • For orders under $200 USD:

    • 0–2.2 lbs: $9.95 USD

    • Over 2.2 lbs: $19.95 USD

Shipping rates are shown at checkout before payment is completed.

Some products, oversized items, remote delivery areas, or special delivery services may have different shipping rates. Any applicable shipping cost will be shown at checkout.

Estimated United States Delivery Timeframes

Estimated delivery to the United States is typically 1–3 weeks after dispatch, depending on your location and carrier processing times.

Delivery timeframes are estimates only and may vary depending on your location, the delivery carrier, peak periods, regional or remote addresses, weather events, public holidays, operational delays, customs processing, or other circumstances outside our reasonable control.

Because orders are dispatched from Australia, United States delivery timeframes may vary depending on international transit and customs processing.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

If you have not received your tracking email within 5 business days of placing your order, please contact Customer Care at:

hello@flybyfly.com.au

Delivery Address Responsibility

Orders are shipped to the delivery address entered at checkout.

Please check your delivery details carefully before placing your order. FLYBYFLY® is not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated address information supplied by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal of delivery, or because the parcel was unclaimed, we may either:

  • refund the order value excluding the original shipping costs; or
  • arrange re-dispatch of the order at the customer’s cost.

Any additional shipping, return-to-sender, customs or carrier fees incurred may be deducted from the refund where applicable.

Missing, Delayed or Marked-as-Delivered Parcels

If your parcel has not arrived within the expected timeframe, please check your tracking link first.

If your parcel appears delayed, missing, or incorrectly marked as delivered, please contact us with your order number so we can assist you.

Please report missing United States orders within 30 days of dispatch so we can investigate with the delivery carrier.

We may need to open an investigation with the carrier before a replacement, refund or other resolution can be provided.

Damaged Parcels

Please inspect your order as soon as it arrives.

If your order arrives damaged, please contact us as soon as possible and provide:

  • your order number;
  • photos of the damaged item;
  • photos of the outer packaging;
  • photos of any damaged internal packaging; and
  • photos of the shipping label where possible.

Please do not dispose of the item or packaging until we have had the opportunity to assess the issue, as this may be required for a carrier claim or product assessment.

Packaging may occasionally show minor cosmetic wear, dents or marks caused during transit. Damage to the outer packaging alone does not automatically qualify for a refund, replacement or store credit where the product itself remains undamaged and fully functional.

If the product itself is confirmed to have been damaged during transit, we will assess the issue and, where appropriate, offer a replacement, repair, store credit or refund in accordance with applicable consumer laws and our policies.

Claims for transit damage must be submitted within a reasonable time after delivery.

Authority to Leave, Safe Drop and Delivery Release

If you provide the delivery carrier with authority to leave your parcel, select a delivery release option, or the carrier leaves the parcel in a safe place in accordance with its delivery procedures, you are responsible for ensuring the delivery location is secure and suitable for receiving parcels.

If tracking information confirms that an order has been delivered, we may require time to investigate the matter with the carrier before a replacement, refund or other resolution can be considered.

FLYBYFLY® is not responsible for parcels that are lost, stolen or missing after delivery has been confirmed by the carrier, unless otherwise required under applicable consumer laws.

Duties, Taxes and Customs

All United States orders are dispatched from our warehouse on the Gold Coast, Queensland, Australia.

For United States orders, we aim to include applicable duties, taxes and customs charges at checkout where available.

In most cases, customers should not be required to pay additional import duties or customs charges to receive their order. However, customs rules, carrier processes and local charges may vary, and we cannot guarantee that additional charges will never apply.

If you are contacted by a delivery carrier requesting payment of duties, taxes, brokerage fees or customs charges for your FlybyFly® order, please contact us before making payment so we can assist.

If an order is refused due to unpaid duties, taxes or local charges, or because the customer chooses not to accept delivery, we may refund the order minus original shipping costs, return shipping costs, carrier charges and any non-recoverable fees.

Shipping Delays

We aim to dispatch orders within the timeframe shown on our website or during checkout.

If we become aware that your order cannot be shipped within the stated timeframe, we will contact you where required and provide available options, which may include waiting for the order, choosing an alternative item, or cancelling the order for a refund where applicable.

Order Cancellations Before Dispatch

If you need to cancel an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee cancellation once an order has been packed, dispatched, or handed to a delivery carrier.

If your order has already been dispatched, it may need to be handled as a return after delivery.

Contact Us

For shipping support, please contact:

Email: hello@flybyfly.com.au
Hours: Monday to Friday, excluding Queensland public holidays